How to make sure customers can always log into the services that they are paying for
Whether Microsoft, QuickBooks, or Salesforce, even the most robust applications, delivered by the most trusted vendors, sometimes face problems and becomes unavailable. When that happens, you need to know immediately.
Today, most companies use lots of applications that are being delivered through the Cloud as Software-as-a-Service (SaaS) offerings. Long gone are the times when all applications where delivered from within your own IT department's computer room.
The industry around SaaS has developed in a rapid pace and we are in some cases using the same brands as before, but today in a modernized version that we access over the internet. But even the most robust applications, delivered by the most trusted vendors, sometimes face problems and becomes unavailable.
We don't know how to fix the root cause of outages, but we suggest that you set up monitoring of the login screens on Awakish so that your organization becomes aware of them when they occur. It's really simple, and the login screen is a great indicator of whether the application in accessible or not. In most cases, it's impossible to login if an application got a problem, so monitoring the login screen makes sense.
Just register the URL for each and one of your SaaS applications in Awakish and in a jiffy you have set up monitoring of your external apps. When something happens you can notify the rest of the company, and then report back when login works again.
This is an easy task for a IT department to set up and will show the rest of the organization that you are in control and that you take a 360 view of all applications being used. This is great added value to your organization and you can set it up within a few minutes!
Try it out!